You get a crew, not a queue.

Enterprise imaging projects do not succeed because of a portal. They succeed because a small group of people learns your environment, owns your outcome, and stays with you after go-live. That group is your Flight Crew.

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A multidisciplinary imaging team reviewing a case together.

Named owners. One crew. Start to finish.

Every Mach7 customer is assigned to a pod, a small group that owns a defined set of accounts. Your work routes to your pod first, which means the people answering you already know how your integrations are built and what you went live with.

The same crew carries you from planning through go-live and into support. There is no handoff to a stranger, no re-explaining your environment to whoever picks up the ticket.

We use automation and AI wherever it makes that crew faster and sharper. We do not use it to put distance between us and you. It is one part of why health systems choose Mach7.

Who you actually work with

Crew size scales to the size and complexity of your program. Every crew, at every size, covers these four responsibilities.
A named project owner

A named project owner

Owns scope, timeline, and budget from kickoff through go-live. Runs your standing project calls, keeps the plan current, and is your single point of contact for anything that affects the schedule.

Technical implementers

Technical implementers

The people doing the work in your environment: installation, configuration, integrations, and migration. They build it, so they know why it was built that way when you call two years later.

Senior technical depth

Senior technical depth

Escalation and optimization expertise in imaging workflow, integration, and migration. Available for the urgent problem and for the long-term tuning conversation.

A long-term relationship owner

A long-term relationship owner

Accountable across your clinical, operational, and executive stakeholders for the value you get after go-live, not just whether the project closed on time.

A method, not an improvisation

Every Mach7 implementation runs the same five phases, governed by your statement of work and a project plan your team can see.
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Groundwork

Requirements, solution design, and kickoff. We agree on what success looks like and what it depends on from both sides before anyone touches a server.

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Build

Installation and configuration. Imaging connections, messaging interfaces, archiving and lifecycle rules, worklist and viewer setup.

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Testing

Validation and user acceptance testing. Migration rehearsals where data is moving off a legacy system.

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Activation

Go-live and first productive use, coordinated across your clinical teams and ours, with issue tracking in real time.

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Closure

Documentation, lessons learned, and a structured transition into support with the crew that already knows you.

The plan for a bad day

Severity, agreed up front

Issues are triaged against defined severity levels, from a production outage affecting patient care down to an enhancement request. Response and resolution targets are set in your agreement, so nobody is negotiating urgency during an outage.
  • Current-state assessment of your imaging estate
  • Migration and integration scope defined upfront
  • Named project timeline before work begins
  • Same team that builds the plan runs the engagement
Team reviewing an imaging deployment plan at a workstation.
Clinicians working an urgent imaging case in an emergency setting.

Overnight coverage that is awake

Our Asia-Pacific team provides overnight coverage for customers in North America, so an after-hours critical issue is picked up by a working crew rather than a pager rotation waking up cold. Ownership, hourly updates, and documented handoff back to your pod the next business day.

Autopilot does not fly the plane.

Modern aircraft rely on remarkable automation. Autopilot handles most of the journey and the software takes care of the routine, so the crew can focus on what matters. Even so, nobody boards a plane without a crew.

The same holds in enterprise imaging. Automation is excellent at pattern-finding across large volumes of information. It cannot weigh competing clinical priorities under pressure, read the concern behind a politely worded email, or take ownership of a high-stakes call when the data is incomplete.

Those moments decide whether an imaging program succeeds. They sit with our people, and they always will.

Four moments that are not automatable
Complex migrations

Complex migrations

Moving imaging data is rarely clean. It takes judgment calls on non-conformant data, sequencing, and risk that a script cannot make alone. A crew that has done this before sees the problem coming.

Pressure

Pressure

Software can route a ticket. It cannot tell that a measured email is signaling a serious concern, or decide what to escalate and when.

Changing conditions

Changing conditions

A new regulatory requirement or a shift in your strategy needs someone who can reinterpret the situation now, not a model working from last year's assumptions.

The long relationship

The long relationship

Much of what protects a partnership is invisible: the check-in before a problem surfaces, the accountability when something goes wrong, the track record built over years.
Teri Thomas, Chief Executive Officer, Mach7 Technologies

“Our customers trust us with their imaging operations, not just their software. That trust is built by people who know your environment, not by a portal. We use AI to make our crews faster and better, never to put distance between us and the customer.”

Teri Thomas
Chief Executive Officer, Mach7 Technologies

Ask us who would be on your crew.

It is a fair question to ask any imaging vendor, and the answer tells you a lot. We are happy to walk you through what your crew would look like, who would own what, and how we would run your first ninety days.

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