Between July and September we ran six Mach7 Office Hours sessions, three for eUnity and three for the Enterprise Imaging Platform and Vendor Neutral Archive. Each was a live hour with the people who support and build the products in the room and the floor open to customers. Looking back across all six, one pattern stands out: a good share of what customers asked about was already in the software they run. The work was finding it, switching it on, or knowing who to ask.
There is no session on the calendar right now, so this is a good moment to take stock of what the three months covered and how to use it on your own schedule.
We started where the support tickets were. For the first eUnity session, the team grouped a year-to-date view of support tickets into themes and walked through the habits that keep each one from turning into downtime: certificates and secure access, study and image display, getting more from the viewer's tools, staying current, and integrations with the EHR, PACS and single sign-on.
The archive session two days later did the same for the VNA: service health and failure queues, storage and capacity, export and image exchange, staying on a supported version, and worklists.
Both are written up in full, and both still hold: Five common enterprise image viewer issues, and how to get ahead of them and Five ways to protect your imaging archive, and keep your data moving. If you keep one habit from July, keep this one: change one thing at a time, then validate. It makes any issue far easier to trace.
August was about upgrades. The eUnity session covered what is new in eUnity 7.10, including a live look at the Findings Navigator, which brings eUnity markup, third-party presentation states and, where enabled, findings from measurement reports into one panel, with next and previous navigation between findings. The archive session covered the 2026.1 release of the platform.
Both sessions spent most of the hour on how an upgrade runs, because that is where the effort sits. The steps were the same for the viewer and the archive. Confirm your current version. Map the supported path from there. Test in a non-production environment first. Build a work plan with named owners and a rollback plan, then bring it to production at a time that suits your schedule. Afterward, re-validate certificates, integrations and hanging protocols.
The most useful tip from August was a document many customers did not know to ask for. Alongside the release notes, Mach7 writes a What's New Guide for each release: a few pages of screenshots, split into what users will notice and what administrators will notice. Release notes tell you a feature exists. The guide shows you what it looks like. If you are several versions behind, ask for the guide for every version in between.
In September both sessions were given over to capabilities customers already own and rarely use.
In eUnity, that meant three things. An administrator can configure eUnity to launch an external viewer from the right-click menu, and it opens on the study you already have loaded. A technologist can mark a study Verified from inside the viewer, where eUnity is integrated with the Mach7 VNA Universal Worklist, instead of switching to a second application. And a reader can review studies on a phone or tablet when a full workstation is not available,¹ with no image data or patient information stored on the device.
In the archive, the session covered a supported route for querying imaging data from an outside system, Information Lifecycle Management rules that act on many studies in one operation, and DICOM Q/R Spanning, which lets one query through Mach7 reach the archives behind it. The full write-up is Three things your VNA will do if you ask it.
Across six sessions, the live questions had a common shape: can the software do this? Often the answer was yes, in the version already installed, one configuration change away. Where the answer was no, the product managers on the call heard the request first-hand.
That is the most practical thing Office Hours produced. Capability arrives in a release, the release notes land in an inbox, and nobody has an hour to read them. A workaround built for a gap can outlive the gap by years.
You do not need a live session to check your own environment. Three signs that something you already own is switched off:
Everything the three months covered is still available to you, and none of it needs a meeting.
Start with the eUnity User Guide
Mach7 Technologies builds vendor-neutral enterprise imaging: the Vendor Neutral Archive, the Communication Workflow Engine, the eUnity enterprise viewer, AI enablement, and Flamingo, the next Mach7 product set.
¹ For Mobile diagnostic usage only when a full workstation is not available.
eUnity is a diagnostic viewer intended to display medical images and associated clinical reports to aid in diagnosis by trained healthcare professionals. Professional and prescription use only. In the United States only, eUnity supports digital pathology whole-slide imaging (WSI) for reference and referral use and is not intended for primary diagnosis. Mammography and digital breast tomosynthesis are not intended for diagnostic interpretation on mobile devices.