Mach7 Professional Services

Mach7 Technologies brings a true collaboration to services – in the U.S. and around the globe.

Mach7 offers two professional services program levels. Each service level is offered on an annual Service Level Agreement (SLA) contract basis.

Yearly Select Service includes:

  • Full Service Level Agreement (SLA) commitment
  • 24×7 remedial support
  • Access to Mach7 Support Portal and Knowledge Base
  • Bug fixes and enhancements through minor and patch releases
  • Access to maintenance release upgrades
  • Proactive monitoring and preventative actions
  • Services for configuration enhancements and system updates (i.e., connect new modalities, new PACS, new sites, etc.)
  • Professional Services to maintain system
    • Add/configure DICOM entities (modalities, destinations, workstations)
    • Add new rules for routing, archiving, workflow
    • Configure rules around data normalization
    • Services for configuration enhancements and system updates (i.e., connect new modalities, new PACS, new sites, etc.)
Yearly Enhanced Service includes:

  • All features of the Yearly Select Service program, and
  • A dedicated Mach7 Professional Services Engineer with direct phone access focused on servicing your account (includes all deployed sites)

Mach7 Archive Migration Services

With hundreds of years of experience and an average tenure of 15 years in imaging informatics on the Research & Development team, Mach7’s Professional Services team facilitates timely and accurate migrations of your existing image data to your new PACS or Vendor Neutral Archive (VNA).

Archive migration services utilize a traditional DICOM C-MOVE migration, or a rapid DICOM media migration. If image attribute normalization is needed during the migration, Mach7 Migration  Engine is used to modify DICOM attributes as the study is being sent to the target system.